Return Policy - qenavo.com

At qenavo.com, we strive to ensure you receive high-quality machine equipment parts that meet your expectations. This Return Policy outlines the terms and conditions for returning products, requesting refunds, or exchanging items purchased through our website. By placing an order with us, you agree to comply with the rules set forth below.

You may return any unused, unopened, and undamaged machine parts within 30 calendar days from the date of delivery. Products must be in their original packaging, with all tags, manuals, and accessories intact. Custom-made parts, specialized components, or items marked as “non-returnable” are not eligible for return, unless they are defective or damaged upon arrival.

To initiate a return, please contact our customer service team with your order number, product details, and reason for return. We will provide you with a return authorization (RA) number and detailed instructions for shipping the item back to us. Returns without a valid RA number will not be accepted or processed.

You are responsible for the shipping costs of returning non-defective items. We recommend using a trackable shipping service, as we are not liable for lost or damaged returns during transit. Once we receive and inspect the returned product (typically within 5-7 business days), we will verify its eligibility for a refund or exchange.

Refunds will be processed to the original payment method within 7-10 business days after inspection. Please note that shipping and handling fees are non-refundable, unless the return is due to our error (e.g., wrong product, defective item). For defective or damaged products, we will cover the return shipping costs and either issue a full refund or send a replacement at no extra cost.

If you receive a wrong or defective item, please contact us within 7 days of delivery to report the issue, along with photos of the product and packaging. Failure to comply with any of these terms may result in delayed processing or denial of your return request. For further questions, contact our customer service team for assistance.